We automatically send the code to the number registered to your account. So if that number doesn’t match the phone you’re using, you won’t be able to use our text message service to confirm it's you logging in or making an online purchase. There are some alternatives you can try, depending on what you’re trying to confirm.
- Confirming an online purchase: when the website you’re buying from asks how you’d like to confirm it’s you, choose our app if you’re registered or a PINsentry card reader if you have one. You need to be 18 or over to use the app. T&Cs apply.
- Logging into online servicing: you might be able to use the 3-digit security code on the back of your Barclaycard. Try this, and if it doesn’t work, call us using the phone number on the back of the card. One of our team will help you update your registered mobile number and answer any questions you have
- Resetting your login details for online servicing: call us using the phone number on the back of the card.
When you update your mobile number, it can take up to 10 working days before you can use it to confirm your identity. This is to help us protect your account security.