My current mobile phone number doesn't match the one you're going to send my one-time verification code to, what should I do?

When you request the verification code, it's sent straight to your mobile phone and is only valid for a short time, so if your mobile number isn't correct, you won't be able to confirm it's you using our text message service.

If you're trying to log in, you may be able to use the card security code (CVV) off the back of your Barclaycard instead.  If you're unable to do this, then you'll need to call us to update your number and our team will also be able to help you with your query.

If you're trying to reset your details you'll need to call us to do this.

If you're shopping online you'll need to choose a different way to confirm it's you. You may be able to select PINsentry or if you're registered for the app and have a Wi-Fi connection you can confirm it's you with just a few taps. You need to be 18 or over to use the app. T&Cs apply.

When you update your mobile phone number, for security reasons it can take up to 10 working days before you're able to use it to confirm it's you.