What if I don't recognise a request I've been sent in my app?

If you don't recognise a request you've been sent, and suspect that someone is attempting to use your account or card details, you can report this by following the instructions on screen.

Other popular questions about fraud and security

Barclaycard Secure

What is Barclaycard Secure?

If I'm not asked to confirm its me when I'm shopping online, who is responsible for any fraudulent transactions?

What if I'm unable to confirm it's me using Visa Secure when I'm shopping online?

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Chip & PIN

How do I unlock my Barclaycard PIN?

What happens if I don't receive my PIN for my new Barclaycard?

What happens if I get my Barclaycard PIN wrong?

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Confirm it's you

Do I need to replace the batteries in the PINsentry? What can I do if my PINsentry card reader's batteries are dead?

My PINsentry card reader says 'PIN locked', What does this mean?

How do I get another PINsentry card reader?

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General information

My Barclaycard is lost or stolen, what do I need to do?

I've received an email from you, how can I be sure that it's safe?

What's my Card Security Code?

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