Who should I contact if I want an update about a transaction I’ve disputed?

Once you’ve raised a dispute about a transaction you don’t need to contact us. We’ll let you know the outcome, or if we need any more information.

Other popular questions about spending and transactions

Balance & money transfers

How do I transfer a balance onto my Barclaycard?

Can I transfer cash to someone else's bank account?

How long will it take for a balance transfer to show on my account?

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General information

I have a Barclaycard VISA, what does Amazon’s decision mean for me?

Can I cancel a card purchase made with my Barclaycard if I change my mind?

What are pending transactions?

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Instalment Plan

What is a suspended Plan?

What is an Instalment Plan and what are the benefits?

Why is my statement split into two balances?

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Purchase offers

How do purchase offers work?

What is a purchase offer?

When will a purchase offer be available?

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Query a transaction

I want to make a claim under section 75 of the Consumer Credit Act, what are my rights?

How do I query a transaction on my account?

I've been expecting a refund from a retailer/service provider/merchant but I haven't received it, what should I do?

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The Bank of England base rate

What is the difference between Representative APR and standard/cash rate per year?

If I close my account will the remaining balance be subject to Bank of England Base Rate changes whilst I pay it off?

What does it mean when you show my simple interest rates with a compound equivalent?

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