We’re receiving lots of cases at the moment, which means it’ll take us longer than normal to get to yours. Please bear with us, as we’re working as fast as we can. We’ll keep you informed at every step, normally by text message and email. In some cases, we might need to ask you for more information. If we do, replying promptly will help us keep delays to a minimum.
So that you aren't out of pocket, we’ll cancel or refund any fees or interest that arose from the transaction. If your dispute isn’t successful, we’ll add them back to your account balance.
Find out how to raise a dispute.