All queries are dealt with on a case by case basis and may be impacted by any request to supply additional information.
We're receiving lots of cases at the moment, which means, it'll take us longer than normal to get to yours, so please bear with us. We're working as fast as we can and we'll keep you informed at every step of the way, normally via SMS and Email.
So that you aren't out of pocket, any fees, interest or charges that have been caused by the transaction will be refunded while we deal with your case. However, if your dispute is unsuccessful these will be reapplied to your account.
You can find out more information about how to raise a dispute.