I haven't received my goods or services because the retailer/service provider/merchant has gone into liquidation. How can I claim this back?

Our online form is the fastest way to make a claim. We'll explain what we need at every step, and you'll be able to upload photos or digital copies of any supporting evidence we need.

If you use the Barclaycard app, you can make a claim. Simply click on the transaction you wish to dispute, select ‘Help with this transaction’ and follow the steps – we’ll explain what we need at every step.

To make a claim by phone, call us on 0800 161 5291. Lines are open from 7am – 11pm, Monday to Sunday. To maintain a quality service, we may monitor and record phone calls. Call charges.

We also offer a Next Generation Text or SignVideo service. For more information, visit barclaycard.co.uk/accessibility.