I haven't received my goods or services because the retailer/service provider/merchant has gone into liquidation. How can I claim this back?

Our online form is the fastest way to make a claim. We'll explain what we need at every step, and you'll be able to upload photos or digital copies of any supporting evidence we need.

To make a claim by phone, call us on 0800 161 5291. Lines are open from 7am – 11pm, Monday to Sunday. To maintain a quality service, we may monitor and record phone calls. Call charges.

We also offer a Next Generation Text or SignVideo service. For more information, visit barclaycard.co.uk/accessibility.