Payment holidays
You can find out everything you need to know about payment holidays here.
Support if your payment holiday’s ending
If you already have a payment holiday in place, here are some ways we can support you as it comes to an end.
Coronavirus
We’re helping a lot of people right now and it may take us longer than we’d like to speak to you.
You can use online servicing or our app* to make payments, check your balance and manage your money. There’s also lots more help on our coronavirus FAQs pages.
If you have an iPhone or iPad, you can chat with us 24/7 using Apple Business Chat.
Check how all our services are working at any time.
* You must be 16 or over to use the app. T&Cs apply
Disputed transactions
If you’ve used your Barclaycard to pay for a trip or event that’s now been cancelled, you might be able to claim your money back (conditions apply).
Credit balance refunds
If your plans have changed and you’ve been refunded to your Barclaycard as a result, you can ask us to transfer the credit balance to your bank account.
Managing your Barclaycard and paying your bill
If you can’t make it to a branch, our app and online servicing are available to help you manage your account 24 hours a day, 7 days a week – great if you’re staying at home.
We’ve created some useful step-by-step guides to help you get started – from registering and logging in, to paying your bill and setting up a Direct Debit.
Worried about your finances?
If you’re suffering any hardship, or worried about getting into financial difficulty, you’ll find more information on our money worries page, along with details of how to get in touch if you have any questions.
Fraud protection
Fraudsters are using the publicity around coronavirus as cover for scams. Don’t disclose any personal or financial information – we’ll never ask you to share your passcodes or PINs with us.
Avoiding contact when you pay
We’ve updated the contactless limit to £45 to help make it easier for you to make payments with your Barclaycard instead of cash. Just check with the retailer first that they’ve increased their limits before you pay. You can also set up Apple Pay or Contactless Mobile on your device.
Are you a Barclays customer?
Find what you need to help you manage your money, accounts and products with us during the coronavirus (COVID-19) situation.
Your questions answered
We’ll keep you informed of how to manage your Barclaycard, provide help and support on finances and travel, and give you tips on staying safe from fraud.
#YouAreNotAlone
We’re committed to supporting the Government’s #YouAreNotAlone campaign, raising awareness about domestic abuse. Often linked to financial abuse, we want you to know we’re here to help.