Coronavirus help and support

Managing your Barclaycard, travel plans and more

We’ve fewer colleagues to speak to you in our contact centres as a result of the coronavirus outbreak. This is having a big impact on call wait times – so please bear with us

To make managing your money easier at this time, register online or download our app to make payments, check your balance and review transactions.  You can also find out about other ways to pay by visiting the Customer Help Centre. We’re working hard to ensure all our customers are supported during this crisis and we’ll update our website with our latest plans shortly – please only call if it’s urgent.  

Supporting you during the coronavirus outbreak

As the COVID-19 (‘coronavirus’) situation evolves, it is creating a lot of uncertainty. We have created this page to reassure you that we’re here to help you manage your money - in whatever way we can.

We will keep you informed of how to manage your Barclaycard, provide help and support on finances and travel, and give you tips on staying safe from fraud. This information is correct at the time of writing, but keep checking back as things may change.

Payment holidays

If your income has been affected by coronavirus then you may be eligible for a Barclaycard payment holiday. This means that you won’t need to make your usual payments for up to three months and your credit scores won’t be affected. The quickest and easiest way to apply is to fill in our online form. 

Credit balance refunds

If your plans have changed and you’ve been refunded to your Barclaycard as a result, you can ask us to transfer the credit balance to your bank account.

Managing your Barclaycard and paying your bill

If you can’t make it to a branch, our app and online servicing are available to help you check your balance and make payments 24 hours a day, 7 days a week – great if you’re self-isolating.

We’ve created some useful step-by-step guides to help you get started – from registering and logging in, to paying your bill.

Check our services are running as usual

If our app or online servicing are affected, you can find the latest updates on our service status page.

If there are any issues with our telephone services, you’ll get a message when you call us.

Avoid contact when you pay

Using contactless payment methods can help you avoid contact that could spread the coronavirus. Most shops let you use a contactless payment device, so you don’t have to touch the payment terminal or handle cash.

Your Barclaycard is contactless, and you can set up Apple Pay or Contactless Mobile on your device.

Worried about your finances?

If you’re suffering any hardship, or worried about getting into financial difficulty, you’ll find more information on our money worries page, along with details of how to get in touch if you have any questions.

Travel and purchase protection

Before travelling, look at the general government advice. If you’ve used your Barclaycard to book travel you could be protected if you’ve been affected by flight cancellations (conditions apply).

Fraud protection

Fraudsters are using the publicity around coronavirus as cover for scams. Don’t disclose any personal or financial information – we’ll never ask you to share your passcodes or PINs with us.

Frequently asked questions

For more information about how the coronavirus outbreak may affect your finances, and what we’re doing to support you during this time, visit our FAQs page.

Are you a Barclays customer?

If you’re a Barclays customer, and are worried about how the coronavirus outbreak might affect our services, the way you manage your money or your travel plans, we can help.