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Coronavirus support

As the coronavirus (COVID-19) situation evolves, we’re here to help you manage your money – in whatever way we can. This information is correct at the time of writing, but keep checking back as things may change

Suspension of fees

We won’t be charging you late payment or cash advance fees until 17 June 2020, and we’ve suspended non-sterling transaction fees until 31 May 2020 for customers who are stranded abroad. We’ll take care of this, so you don’t need to call us. You’ll still need to pay at least the minimum payment every month. That way, you’ll pay us less interest and your credit score won't be affected as long as:

  • You were up to date with your payments last month, and
  • You make at least the minimum payment to us within 14 days of the payment due date

Payment holidays

If your income has been affected by coronavirus then you may be eligible for a Barclaycard payment holiday. This means that you won’t need to make payments for up to three months and your credit scores won’t be affected.

You’ll still pay interest on your balance during the payment holiday. This means your balance will grow so it may take longer to pay it off, and your monthly payments will be higher after the holiday ends, so bear this in mind when deciding whether a payment holiday is right for you.

Transaction disputes

If you’ve used your Barclaycard to pay for a trip or event that’s now been cancelled, you might be able to claim your money back (conditions apply).

 

Credit balance refunds

If your plans have changed and you’ve been refunded to your Barclaycard as a result, you can ask us to transfer the credit balance to your bank account.

Managing your Barclaycard and paying your bill

If you can’t make it to a branch, our app and online servicing are available to help you check your balance and make payments 24 hours a day, 7 days a week – great if you’re self-isolating.

We’ve created some useful step-by-step guides to help you get started – from registering and logging in, to paying your bill.

Worried about your finances?

If you’re suffering any hardship, or worried about getting into financial difficulty, you’ll find more information on our money worries page, along with details of how to get in touch if you have any questions.

Fraud protection

Fraudsters are using the publicity around coronavirus as cover for scams. Don’t disclose any personal or financial information – we’ll never ask you to share your passcodes or PINs with us.

Avoiding contact when you pay

We’ve updated the contactless limit to £45 to help make it easier for you to make payments with your Barclaycard instead of cash. Just check with the retailer first that they’ve increased their limits before you pay. You can also set up Apple Pay or Contactless Mobile on your device.

Are you a Barclays customer?

Find what you need to help you manage your money, accounts and products with us during the coronavirus (COVID-19) situation.

Your questions answered

We’ll keep you informed of how to manage your Barclaycard, provide help and support on finances and travel, and give you tips on staying safe from fraud.

It’s not too late to support the Big Night In Appeal

We’ve set aside £1 million to match donations through our link until midnight, 23 June.

#YouAreNotAlone

We’re committed to supporting the Government’s #YouAreNotAlone campaign, raising awareness about domestic abuse. Often linked to financial abuse, we want you to know we’re here to help.