Support if your payment holiday has ended
If you have had a payment holiday in place, here are some ways we can support you now that it’s ended.
Coronavirus
Trying to get in touch with us?
The quickest way to speak to us is using chat in the Barclaycard app – our team is available 24/7. Just log in, scroll down to ‘Contact us’, tap ‘Chat’ and we can help you straight away. You need to be 18 or over to access this product or service using the app. T&Cs apply.
You can also check how our services are working at any time.
Disputed transactions
If you’ve used your Barclaycard to pay for a trip or event that’s now been cancelled, you might be able to claim your money back (conditions apply).
Credit balance refunds
If your plans have changed and you’ve been refunded to your Barclaycard as a result, you can ask us to transfer the credit balance to your bank account.
Managing your Barclaycard and paying your bill
If you can’t make it to a branch, our app and online servicing are available to help you manage your account 24 hours a day, 7 days a week – great if you’re staying at home.
We’ve created some useful step-by-step guides to help you get started – from registering and logging in, to paying your bill and setting up a Direct Debit.
Worried about your finances?
If you’re suffering any hardship, or worried about getting into financial difficulty, you’ll find more information on our money worries page, along with details of how to get in touch if you have any questions.
Fraud protection
Fraudsters are using the publicity around coronavirus as cover for scams. Don’t disclose any personal or financial information – we’ll never ask you to share your passcodes or PINs with us.
Avoiding contact when you pay
We’ve updated the contactless limit to £45 to help make it easier for you to make payments with your Barclaycard instead of cash. Just check with the retailer first that they’ve increased their limits before you pay. You can also set up Apple Pay or Contactless Mobile on your device. Contactless Mobile is only available for eligible Visa cards.
Are you a Barclays customer?
Find what you need to help you manage your money, accounts and products with us during the coronavirus (COVID-19) situation.
Your questions answered
We’ll keep you informed of how to manage your Barclaycard, provide help and support on finances and travel, and give you tips on staying safe from fraud.
#YouAreNotAlone
We’re committed to supporting the Government’s #YouAreNotAlone campaign, raising awareness about domestic abuse. Often linked to financial abuse, we want you to know we’re here to help.