Coronavirus

Coronavirus support

As the coronavirus (COVID-19) situation evolves, we’re here to help you manage your money – in whatever way we can. This information is correct at the time of writing, but keep checking back as things may change

Payment holidays

Payment holidays

You can find out everything you need to know about payment holidays here – and you can apply online.

Support if your payment holiday’s ending

If you already have a payment holiday in place, here are some ways we can support you as it comes to an end.

Apply for a payment holiday

If you haven’t already had a payment holiday, see if you’re eligible and apply online – and find out how payment holidays affect your Barclaycard balance. We also explain what to do if you can’t afford your next minimum payment.

Disputed transactions

If you’ve used your Barclaycard to pay for a trip or event that’s now been cancelled, you might be able to claim your money back (conditions apply).

 

Credit balance refunds

If your plans have changed and you’ve been refunded to your Barclaycard as a result, you can ask us to transfer the credit balance to your bank account.

Managing your Barclaycard and paying your bill

If you can’t make it to a branch, our app and online servicing are available to help you check your balance and make payments 24 hours a day, 7 days a week – great if you’re self-isolating.

We’ve created some useful step-by-step guides to help you get started – from registering and logging in, to paying your bill.

Worried about your finances?

If you’re suffering any hardship, or worried about getting into financial difficulty, you’ll find more information on our money worries page, along with details of how to get in touch if you have any questions.

Fraud protection

Fraudsters are using the publicity around coronavirus as cover for scams. Don’t disclose any personal or financial information – we’ll never ask you to share your passcodes or PINs with us.

Avoiding contact when you pay

We’ve updated the contactless limit to £45 to help make it easier for you to make payments with your Barclaycard instead of cash. Just check with the retailer first that they’ve increased their limits before you pay. You can also set up Apple Pay or Contactless Mobile on your device.

Are you a Barclays customer?

Find what you need to help you manage your money, accounts and products with us during the coronavirus (COVID-19) situation.

Your questions answered

We’ll keep you informed of how to manage your Barclaycard, provide help and support on finances and travel, and give you tips on staying safe from fraud.

#YouAreNotAlone

We’re committed to supporting the Government’s #YouAreNotAlone campaign, raising awareness about domestic abuse. Often linked to financial abuse, we want you to know we’re here to help.