If you've forgotten your Username/ID number and know your 16-digit card number, you can use your card number instead. Then you'll be able to enter your passcode and memorable word as normal. Your card number can be found on your statements if you don't have your card to hand.
If you've forgotten your passcode or your memorable word, after entering your Username or card number, you can click the 'Don't know my details' link during log in and follow steps to reset your details. To reset online, for security we'll need to hold a valid mobile phone number for you and you'll need to know your Barclaycard details including your expiry date and card security code (CVV). If you don't know these details or have your current mobile phone number on record with us you'll need to call us.
If you need a replacement card you can call our Customer Services Team to order a new one.