If you've forgotten your Username/ID number and know your 16-digit card number, you can use your card number instead. You'll then be able to enter your passcode and memorable word as normal. If you don't have your card to hand, your card number can be found on your statements.
If you've forgotten your passcode or your memorable word, after entering your Username or Card number, you can click the 'Don't know my details' link during login and follow steps to reset your details. For security you'll need to know your Barclaycard details including your expiry date and card security code (CVV). If you don't know these details you'll need to call us.