You're asked for two letters from your memorable word when you log into your account online. We'll NEVER ask for your memorable word in full.
Choose something that's easy for you to remember but hard to guess. We recommend you don't use these details to log into any other websites. You'll be asked to set a reminder that our team will be able to read out to you over the phone help jog your memory if you forget it.
It needs to be
- 6 to 8 characters long
- Letters only
- It cannot be your last name
- It cannot include a keyboard or alphabetic sequence of more than 2 numbers (e.g. qwerty or abcgyu)
- It cannot contain more than 2 repeated letters (e.g. goggles)
You can change your security details at any time by selecting Secure login details which you'll find under 'Your details' in the top menu.