How do I choose a memorable word to access my account with?

When you log in to your account online, we'll ask you for 2 letters from your memorable word - we'll never ask for it in full.

Choose something that's easy for you to remember but hard to guess. We recommend you don't use these details to log into any other websites.

You'll be asked to set a reminder that our team will be able to read out to you over the phone to help jog your memory.

It needs to be

  • 6 to 8 characters long
  • Letters only
  • It can't be your last name
  • It can't include a keyboard or alphabetic sequence of more than 2 numbers (e.g. qwerty or abcgyu)
  • It can't contain more than 2 repeated letters (e.g. goggles)

You can change your security details at any time by selecting Secure login details which you'll find under 'Your details' in the top menu.

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