Check you're entering the right security details.
Enter your user ID or username, or if you don't know these you can enter your 16-digit card number instead.
We'll ask you for your 6-digit passcode (all numbers) along with 2 letters from your memorable word. You may also be asked from time to time for your card security code (CVV), or to enter a one-time verification code we can send you by text message.
If you've forgotten your details you may be able to reset them online - just enter your card number, user name or ID, then on the next step select the 'don't know your details' link.
Check our service status
Go to our service status page to check all our services are operating normally.
Other things to check
If you're still having difficulty check the privacy settings in your browser to make sure cookies are not blocked, as this will prevent your Barclaycard from working properly. Alternatively, you can clear all cookies and try again - however, please note this will remove any details you've saved on other websites.
If you keep getting this message, it's possible something's wrong, so please give us a call on 0800 161 5300 and speak to a member of the team. The line is open 7am – midnight, 7 days a week (call charges may apply). We also offer a Next Generation Text or SignVideo service. For more information, visit barclaycard.co.uk/accessibility.